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FAQs

CU SERVICES

FREQUENTLY ASKED QUESTIONS

Interested in becoming an AmeriCU Credit Union Partner, but looking for a little more information? Take a look at our Frequently Asked Questions. If you still can’t find what you’re looking for, one of our experienced Mortgage Experts can help. Call us at (800) 979-9994 today and we’ll work with you to address any questions or concerns you may have.

What LOS system do you use?

AmeriCU Mortgage is proud to work with Encompass, an industry leading loan origination system, which allows us to expedite the application process and increase efficiency—making your life easier.

Do you offer portfolio loans?

Yes! Your Business Development Manager will be more than happy to assist you with any questions you may have regarding portfolio loans and can walk you through the process and benefits from start to finish.

What are your turn times?

With direct access to an experienced team of underwriters, processors and closers— we offer quick, consistent turn times. With direct access to an experienced team of underwriters, processors and closers— we offer quick, consistent turn times.

  • Underwriting & Conditions: 48 hours
  • Closings: 72 hours

Is your staff experienced?

Our staff consists of seasoned industry veterans with years of experience in mortgage lending.

What programs do you offer?

We offer a variety of programs to fit the needs of many different members. Our diverse product range was designed to be accessible first time home buyers, empty nesters and everyone in between.

  • FHA
  • FHA 203(k)
  • VA
  • Conventional
  • USDA
  • Jumbo

Do you offer an extended lock program?

Yes! We offer 120, 180 and 360 day extended rate locks. This means members financing new construction properties can rest easy knowing their rate is secure. We also offer a float down option. So, if rates fall, your members won’t miss out!

QUESTION? CONTACT OUR
TEAM OF MORTGAGE EXPERTS

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